Last Updated: July 2026

Welcome to BRŪ Specialty Coffee. By accessing our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our services.

1. Overview

These Terms of Service govern your use of the BRŪ Specialty Coffee website and all purchases made through our online store.

By using our website or placing an order, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

2. Products

All of our coffee beverages are freshly prepared to order using premium ingredients.

Because our drinks are handcrafted, slight variations in appearance or flavor may occur.

Product images are for illustration purposes only.

3. Pricing

All prices are displayed in Egyptian Pounds (EGP).

Prices are subject to change without prior notice.

Applicable delivery fees and taxes will be displayed during checkout.

4. Orders

Once an order has been placed, you will receive an order confirmation.

We reserve the right to refuse or cancel any order if:

A product is unavailable.
Incorrect pricing or product information has been published.
Fraudulent or suspicious activity is detected.
Delivery is unavailable for the selected location.

If payment has already been processed, any approved cancellation will be refunded.

5. Order Preparation

Every drink is prepared fresh after your order is confirmed.

For this reason, orders cannot be modified or cancelled once preparation has begun.

Please review your order carefully before completing your purchase.

6. Delivery

Delivery times are estimates and may vary depending on:

Traffic conditions
Weather
Delivery demand
Customer availability

Please ensure that your delivery address and contact information are accurate.

BRŪ is not responsible for delays caused by incorrect customer information.

7. Returns & Refunds

Due to the perishable nature of our products, we do not accept returns once an order has been delivered.

If you receive:

An incorrect order
A damaged item
A missing item
A defective product

Please contact us within 2 hours of delivery so we can resolve the issue.

Approved refunds will be processed to the original payment method.

8. Allergens

Our products may contain or come into contact with:

Milk
Nuts
Soy
Gluten
Other common allergens

Customers with allergies are responsible for reviewing product information before placing an order.

If you have any concerns, please contact us before ordering.

9. Intellectual Property

All content on this website, including:

Logos
Branding
Product names
Images
Graphics
Text

is the property of BRŪ Specialty Coffee and may not be copied, reproduced, or used without written permission.

10. Acceptable Use

You agree not to:

Use the website for unlawful purposes.
Interfere with the website's operation or security.
Attempt unauthorized access to our systems.
Misuse our services or submit fraudulent orders.

11. Limitation of Liability

To the fullest extent permitted by law, BRŪ Specialty Coffee shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services.

Our total liability shall not exceed the amount paid for the affected order.